UK Standard Delivery
All orders within the UK are charged at £3.99. Standard delivery orders should arrive within 3-5 working days however this does sometimes increase during busy periods. Standard delivery orders are sent via Royal Mail's Tracked Delivery service and a signature will be required to confirm the receipt of your order. If you haven't received your order please allow 10 working days before contacting us.
Items which are damaged, faulty, incorrect or simply unwanted must be returned within 14 days of receipt. Unfortunately purchases made online cannot be returned or exchanged in store, and vice versa.
For website orders:
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund as soon as possible.
82 Castle Street
For store purchases:
If you change your mind about a product it can be returned to us, in the condition in which it was purchased and with the till receipt, within 30 days. All items returned in store will be offered either an exchange, a credit note or gift voucher to the sum of the returned item. For faulty products please either return to us in store, or contact our customer services team and they will advise you. Where available we will exchange the faulty item like for like or offer a full refund.
Please see our full Returns Policy here.